DELIVERY METHOD & TIMING
VALENTINE’S DAY & MOTHER’S DAY DELIVERY (IMPORTANT)
For orders made to be delivered from 10th to 16th February 2020 and 8th to 12th May 2020, customers are not able to request a preferred delivery time slot, and all deliveries will be made between 9.00 am to 6.00 pm. This is to maintain the efficiency in our operations as the period surrounding Valentine’s Day & Mother’s Day is our busiest period. We are unable to promise time-specific deliveries to ensure fairness to all our customers and to maintain the efficiency in our operations.
SECTION 1 – FOR SAME DAY ORDER
We are unable to accommodate delivery time slot requests or time-specific deliveries for same day delivery. This is to maintain fairness to all our customers and to maintain the efficiency in our operations. All deliveries will be completed between 2.00 pm to 6.00 pm.
For our customer who has placed order for same day order is required to have payment made immediately or at least before 1.00 pm. Failure to do so may result in your order placed not being able to be processed in time and we shall not be held liable for any compensation to you or any third party resulting from such delay.
SECTION 2 – FOR ADVANCE ORDER
We deliver our products from Mondays to Sundays between 9.00 am to 6.00 pm. In event of peak periods, our delivery service can be completed between 9.00am to 8.00pm. Customers will be informed should there be any delays.
To avoid problems or delays with delivery, please ensure that you have included the full address details, including accurate postal code and contact number of the intended recipient, together with your contact number or email address so that we can notify you in the event that any delivery problems are encountered.
Please note that it is your full responsibility to ensure the recipient will be at the provided address to receive the product during the intended delivery date.
Please note that if the recipient may not be home to receive them, we recommend that you have the product to be delivered to their workplace instead.
Our delivery areas are physical addresses within Kuala Lumpur, and selected areas in Selangor. We do not deliver to other states at this moment to ensure that our products are at their best conditions. Under standard delivery procedure, we are unable to deliver any product addressed to a PO Box.
Please be aware that the delivery person will deliver the product to the address provided in good faith and we cannot accept responsibility if the intended recipient is no longer at that address or if the recipient refuses or fails to return the product. If the recipient fails to make contact with us or the delivery person in good time, we reserve the right to charge for re-delivery to either the same address or an alternative address.
We do not guarantee the delivery to be on time and we shall not be held liable for any failure to perform in our obligations whereby such failure is a result of natural phenomena (severe weather conditions and natural disasters such as heavy rain, storm, flood etc.).
SECTION 3 – FOR SPECIAL INSTRUCTION COLUMN
We will try our best to accommodate, but are unable to promise time-specific deliveries to ensure fairness to all our customers and to maintain the efficiency in our operations.
Kindly refrain from including unusual requests such as;
Preferring a specific gender for the delivery person, or taking a photo/video of the recipient receiving the product, or sing birthday song upon delivery, etc.
We regret that requests such as the above or similar, cannot be acceded to.
Your understanding is required.